Terms of service

These terms govern your use of Inflo. By creating an account you agree to them. If you do not agree, do not use the service.

1. What Inflo is

Inflo is a marketplace. We introduce businesses to creators, provide the tools to agree terms, and handle the payment mechanics. We are not a party to the collaboration agreement between a business and a creator, we are not an advertising agency, and we do not produce, commission or approve content.

2. Eligibility

You must be at least 18 years old and, if signing up on behalf of a business, have authority to bind it. You must provide accurate information and keep it current.

3. Your account

You are responsible for activity under your account and for keeping your password confidential. Tell us promptly if you believe your account has been compromised. A single account may hold both a creator profile and one or more business memberships.

4. Connected social accounts

Connecting an Instagram, Facebook or TikTok account is optional. When you do, you authorise us to access the data described in our privacy policy for the purposes stated there. You must comply with the terms of the platform in question, and you confirm the account is yours. You may disconnect at any time.

5. Collaborations and agreed terms

When a business and a creator both accept a set of terms, we record an immutable snapshot of the price, deliverables, deadlines, usage rights and requirements. That snapshot is the agreement between you. Changes require a new agreement; neither party can alter it unilaterally.

The creator is an independent contractor, not our employee or the business’s employee. Each party is responsible for its own taxes, and creators are responsible for their own VAT position where applicable.

6. Content and disclosure

Creators retain ownership of the content they produce and grant the business the usage rights recorded in the agreed terms — nothing broader. Creators are responsible for ensuring content is lawful, is their own work, and complies with advertising disclosure requirements. Paid partnerships must be disclosed clearly, as Maltese and EU consumer law requires. Businesses are responsible for the accuracy of any claims they ask a creator to make about their products.

7. Payment

Businesses fund a collaboration before work begins. Funds are held by our payment provider and released to the creator when the business approves the deliverables, or automatically where a campaign was configured without an approval step. We deduct a platform commission from the amount released, disclosed to both parties before acceptance. Payment processing fees are borne as set out at funding.

Approval may not be withheld unreasonably. Where deliverables meet the agreed terms, the business is obliged to approve. If a collaboration is cancelled before work is delivered, funds are returned to the business less any non-recoverable processing fees. Disputes are handled as described in section 9.

8. Prohibited conduct

• Misrepresenting your audience, engagement or identity.
• Using purchased followers or engagement, or otherwise inflating metrics artificially.
• Attempting to move an introduction made on Inflo off the platform to avoid commission, where the collaboration originated here.
• Unlawful, discriminatory, harassing, misleading or infringing content or conduct.
• Scraping, reverse engineering, or interfering with the security or availability of the service.

We may suspend or terminate accounts that breach these terms. Where we do so with funds held, we will resolve the outstanding collaboration before closing the account.

9. Disputes between users

Businesses and creators should first attempt to resolve disagreements directly through the collaboration’s messages. If that fails, either party may raise a dispute with us. We will review the agreed terms, the submitted deliverables and the message history, and decide whether funds are released, partially released or returned. Our decision on the release of held funds is final as between us; it does not prevent either party from pursuing its own legal remedies against the other.

10. Availability and liability

We provide the service with reasonable skill and care but do not guarantee uninterrupted availability, nor the accuracy of data supplied by third-party platforms. We are not liable for the performance of any campaign, the conduct of any user, or indirect or consequential loss. Nothing here excludes liability that cannot lawfully be excluded. Where liability is limited, our aggregate liability to you is capped at the commission we earned from you in the twelve months preceding the claim.

11. Closing your account

You may close your account at any time once you have no active collaborations. See our data deletion page for what happens to your data.

12. Changes and governing law

We may update these terms; material changes will be notified and your acknowledgement recorded against the new version. These terms are governed by the laws of Malta and subject to the exclusive jurisdiction of the Maltese courts. Consumers retain any mandatory rights available to them under local law.

Questions: legal@inflo.mt.